Field Service Visits
In addition to the repair service we also offer an on site support service. Our on site engineer will
be able to provide you with electrical assistance in installing your control equipment, motors or wiring
harness. This service can also be combined with a repair when it is not feasible for you to send the
control equipment back to NEE Controls Inc.
|
On Site Response |
Comment |
|
Standard Service Visit |
We will schedule a visit at the earliest agreeable time within the desired travel price range. Service
visits will be quoted based upon distance, problem encountered and expected time of reaching objectives.
It may be required to have access after normal 8:00 - 5:00 hours. |
On Site Repairs Service
If you want your control equipment to be repaired at your own site we can arrange for an on site repair.
As with repairs performed at our factory any significant components that have to be replaced as part of the
repair will be charged for separately.
Travel expenses and a minimum charge may be payable prior to service performed.
Overnight Accomodation
If the site visit cannot be completed in a single day then overnight accommodation expenses may be charged
in addition to the other service costs. Proper preparation of the equipment and work area will assist in
keeping the engineer on schedule and prevent additional costs.