We provide a repair service for all of our products, both those currently being sold and those sold over the past 20 years. We have been able to retain our staff and have the capability to repair almost all of the controllers that we have produced. In addition to our return to factory repairs service we also offer an on site repairs service.

For details of our repairs pricing and turnaround times and for our on site repairs pricing and availability please contact our customer support help desk.

Costs

The cost of the repair will consist of a Repair charge including the cost of any minor parts that have to be replaced. The Repair charge will vary depending upon the type of control equipment that is being repaired and the timeliness of the repair. Same day repairs will cost more than 2-3 day response. The labor charges for your equipment will be quoted by our customer support Staff.

If during the repair process we identify that there are significant components that need to be replaced, then these items will be charged for in addition to the repair charge. We will contact you for confirmation that we can proceed with the repair, where any additional charges are identified.

If we are unable to find a problem with your control equipment then we will inform you of this and return the equipment to you. A 50% labor charge will be raised to cover the testing of the equipment. If a fault is subsequently found as a result of further information then this charge will be considered when calculating the final charge.

All chargeable repairs will be settled on a C.O.D. or credit card payment basis.